On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

It is used by us to analyse how visitors to www.hydropool-norfolk.co.uk interact with the website so that we can continue to develop this website and make it a better experience for our visitors.

We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically.

This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies.

Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

We use cookies to provide visitor statistics such as how many people have visited our site, whether they came to our site via a computer or mobile device and what pages they visited on their journey. This helps us to make our website better by making the user experience more intuitive and engaging. This site uses Google Analytics including Google Demographics reporting. If you wish you can opt-out with Google here, we would prefer you didn’t however because we want to make your visits to our site as enjoyable as possible and this software allows us to this.


Our website or marketing email messages sometimes include links to other third party websites which are not within our control. Once you have left our website/marketing email message, we cannot be held responsible for the content of these third party websites or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the privacy policy applicable to the website in question.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets and electronic password protection.

If at any point you suspect or become aware of a security incident (i.e. you receive suspicious communication from someone holding themselves out to be a Hydropool Norfolk employee or from a dupe website claiming to be affiliated with Hydropool Norfolk), please forward the communication to us or report the incident by email to our Data Protection Officer: Shaun Newson at info@hydropool-norfolk.co.uk or in writing Performance House, Barrow Close, Sweet Briar Road Industrial Estate, Norwich, Norfolk, NR3 2AT as soon as possible.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.


The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below.

You have extensive rights under the General Data Protection Regulation, these include the right to:

  • request a copy of the information that we hold about you.
  • to correct or remove information you think is inaccurate.
  • withdraw consent at any time.
  • be forgotten (i.e. the right to ask us to delete, shred and otherwise remove any data we hold about you, except where we have a legal obligation under UK law).
  • For further information on your rights please visit the Information Commissioners Office at https://www.ico.org.uk

Should you wish to exercise any of your rights under the GDPR directive, please get in touch with us using the contact information below. Or you email our Data Protection Officer: Shaun Newson at info@hydropool-norfolk.co.uk.


We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us on 01603 417472.

If you prefer to write to us then our contact address is:

Performance House, Barrow Close, Sweet Briar Road Industrial Estate, Norwich, Norfolk, NR3 2AT
Phone: 01603 417472